What is Six Sigma?

The concepts surrounding the drive to Six Sigma quality are essentially those of statistics and probability. In simple language, these concepts boil down to, "How confident can I be that…

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Customer Motivation Revealed

Think You Know What Sells? Think Again!Did you know there are only 5 reasons people buy anything? Basic Needs, Convenience, Peace of Mind, Ego and Fun. That's it. Understanding these…

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Socio-Technical Systems and Organizational Values

Modern organizations define themselves using statements of vision. They state their vision in terms of human resources and technology, a socio-technical view. Modern organizations also define themselves in terms of…

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